Sheraton Hanoi Hotel
K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District Hanoi, Vietnam

Close to the bustle and excitement of the city, Sheraton Hanoi Hotel is surrounded by lush gardens, sweeping lawns, and tranquil courtyards. This peaceful oasis features picturesque views of West Lake and is less than 10 minutes from downtown Hanoi.

Accomodation

Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge.

Rooms

Deluxe Rooms

Located on the hotel’s lower floors, inviting Deluxe Rooms are tastefully appointed with traditional Vietnamese and French décor. Floor-to-ceiling windows offer panoramic views of West Lake and the Red River, each casting a golden glow to the rich wood accents and neutral palette found throughout the interior. Thoughtfully placed furnishings include an expansive work area and writing desk. High Speed Internet Access (for a fee) ensures everyone stays connected, while a 32-inch LCD flat screen TV provides entertainment.

When it’s time to turn in for the evening, count on a good night’s sleep in the unsurpassed comfort of the Sheraton Sweet Sleeper® Bed, adorned in crisp white linens and plush pillows. Refresh with Shine for Sheraton™ bath amenities in bathrooms that include marble floors and a convenient bathtub and shower combination. Thoughtful additions, such as a terrycloth bathrobe and slippers, complete the spa-like feel.

Grand Deluxe Rooms

Gaze out through the floor-to-ceiling windows of a Grand Deluxe Room to take in expansive Red River and West Lake views from one of our higher floors. Inside, traditional Vietnamese and French décor weaves its way throughout the space, which includes a large writing desk and complimentary High Speed Internet Access to keep you connected. A 32-inch LCD flat screen TV ensures plenty of entertainment options.

When it’s time to turn in for the evening, count on a good night’s sleep in the unsurpassed comfort of the Sheraton Sweet Sleeper® Bed adorned in crisp white linens and plush pillows. Refresh with Shine for Sheraton™ bath amenities in bathrooms that feature marble floors and a convenient bathtub and shower combination. Thoughtful additions, such as a terrycloth bathrobe and slippers, complete the spa-like feel.

Sheraton Club Rooms

Panoramic West Lake and Red River views bring a sense of subtle sophistication to our Sheraton Club Rooms. Splashes of rich wood pop against a neutral palette of cream, beige, and gold.

Stretch out on the appealingly striped divan as you take in the view, enjoy a complimentary English-language newspaper, or watch your favorite show on the 32-inch LCD flat screen TV. The sleek executive work desk with a wooden chair is a perfect spot to focus on business. Complimentary High Speed Internet Access helps you stay connected to home and the office. Stay alert and refreshed with the in-room coffeemaker and complimentary bottled water.

When it’s time to turn in for the evening, count on a good night’s sleep in the unsurpassed comfort of the Sheraton Sweet Sleeper® Bed adorned in crisp white linens and plush pillows. Refresh with Shine for Sheraton™ bath amenities in bathrooms that feature marble floors and a convenient bathtub and shower combination. Thoughtful additions, such as a terrycloth bathrobe and slippers, complete the spa-like feel.

Executive Suites

Stretch out and relax in the expanse of a pleasingly appointed Executive Suite, featuring panoramic West Lake and Red River views from floor-to-ceiling windows. Inside, traditional Vietnamese and French décor in a neutral palette of beige, cream, and gold is set aglow, perfectly balanced by the rich wood accents that weave their way throughout the space.

In the living room, relax on the plush sofa with a good book or tune in to the 37-inch LCD flat screen TV. When it’s time to work, the oversized work desk and wood-trimmed club-style chair are at your disposal. Complimentary High Speed Internet Access, unlimited local calls, and a graceful armoire—ideal for storing important documents—ensure that business runs smoothly.

At the day’s end, open the door to the private bedroom, where the unmatched comfort of a king-size Sheraton Sweet Sleeper® Bed awaits. Find yourself enveloped in the crisp white sheets and downy duvet while watching a second 37-inch LCD flat screen TV.

Refresh with Shine for Sheraton™ bath amenities in a bathroom that features marble floors and a convenient bathtub and shower combination. Thoughtful additions, such as a terrycloth bathrobe and slippers, complete the spa-like feel. Some suites also offer shower seats.

Ambassador Suites

Perfectly pleasing jewel tones bring style and sophistication to the cream-and-blue palette of our Ambassador Suites. Each features floor-to-ceiling windows that offer enchanting views of either West Lake or the Red River.

Enter through the distinguished foyer, perfect for greeting guests for a pre-dinner cocktail. Next, settle into the living room’s plush sitting area to entertain, relax with a good book, or watch your favourite show on the 37-inch LCD flat screen TV. Also available is a work desk and stylish chair, ideal for projects large and small. Complimentary High Speed Internet Access ensures everyone stays connected.

In the bedroom, soft blue chairs and matching ottomans invite total relaxation. Sink into the unparalleled comfort of the king-size Sheraton Sweet Sleeper® Bed, featuring crisp while linens and a plush duvet. Enjoy a good book or tune in to a second LCD flat screen TV.

The marble bathroom invites in views of both the lake and the river from a glass wall. Enjoy an upgraded assortment of Shine for Sheraton™ bath amenities in the separate bathtub or shower, then wrap yourself in the soft bathrobe and matching slippers for the ultimate in comfort. Fresh fruit, flowers, and a state-of-the-art scale complete the spa-like experience.

Presidential Suite

Panoramic West Lake and Red River views greet guests from floor-to-ceiling windows and three private terraces stretching across the Presidential Suite. A soothing colour palate of beige and gold is accented by rich wood and pops of turquoise.

The living room is elegantly appointed with two couches and a plush armchair. A 42-inch LCD flat screen TV and Bose® sound system keeps guests entertained. When it’s time to attend to business, a spacious work desk with a comfortable chair ensures total productivity. Complimentary High Speed Internet Access helps everyone stay connected.

Adjacent to the living room is a comfortable, stylish dining area for up to six guests. Dine in with friends or family, or host an intimate dinner meeting. The nearby powder room is a welcome convenience.

The inviting master bedroom features a king-size Sheraton Sweet Sleeper® Bed with crisp white linens and a downy duvet. A walk-in closet and an additional 37-inch LCD flat screen TV provides all the conveniences of home.

The marble bathroom, featuring a glass wall with unmatched views of West Lake, is replete with Shine for Sheraton™ bath amenities. Indulge in the separate shower or bathtub, then wrap up in a plush bathrobe and slippers.

Imperial Suite

The stunning Imperial Suite’s traditional style pays homage to the city’s grandeur. A neutral palette of peach and white sets the stage for the vibrant pops of emerald found throughout. Have a seat in the open and airy living room, which comprises elegant club-style chairs and three plush sofas, illuminated by natural light from oversized windows that offer panoramic West Lake and Red River views.

Business guests will appreciate the fully appointed workspace, including a large work desk that is ideal for tackling tasks big and small. Stay connected to home and the office with complimentary High Speed Internet Access.

Or simply enjoy state-of-the-art media via the 42-inch LCD flat screen TV with a DVD player and a Bose® sound system. Smart system lighting control brings a truly customised experience to each visit.

The Imperial Suite is designed for effortless entertaining. The sophisticated dining room can comfortably accommodate up to eight guests for an unforgettable meal prepared in the suite’s fully equipped kitchen. Around-the-clock butler service makes every gathering a delight. A spacious walk-in dressing area includes a butler’s entry to the main vestibule. Nearby is a convenient half-bathroom.

When sleep beckons, enjoy the privacy of the separate bedroom with a king-size Sheraton Sweet Sleeper® Bed in crisp white linens and a downy duvet. Watch the 37-inch LCD flat screen TV or step out onto the bedroom’s inviting terrace to take in the park views.

The master bathroom is an oasis of serenity, featuring marble accents, a large Jacuzzi bathtub, and a separate shower. A glass wall offers unsurpassed views of West Lake.

DOUBLE CLUB

CLUB

DOUBLE CLUB KING BED

Rooms

  • Centrally regulated air conditioning
  • Wi-fi
  • Turndown service
  • Toiletries
  • Fireplace
  • Housekeeping
  • NO Smoking rooms
  • King-size bed 150-183 width
DOUBLE DELUXE KING BED

DELUXE KING BED

DOUBLE GUEST ROOM

GUEST ROOM

DOUBLE GUEST ROOM KING BED

GUEST ROOM KING BED

DOUBLE KING SIZE BED

KING SIZE BED

Rooms

  • Centrally regulated air conditioning
  • Wi-fi
  • Turndown service
  • Toiletries
  • Fireplace
  • Housekeeping
  • NO Smoking rooms
  • King-size bed 150-183 width
DOUBLE KING SIZE BED

KING SIZE BED

DOUBLE QUEEN SIZE BED

QUEEN SIZE BED

DOUBLE DELUXE GUEST ROOM

DELUXE GUEST ROOM

Room RUN OF HOUSE

RUN OF HOUSE

SUITE EXECUTIVE ONE BEDROOM

EXECUTIVE ONE BEDROOM

SUITE CLUB

Rooms

  • Centrally regulated air conditioning
  • Wi-fi
  • Turndown service
  • Toiletries
  • Fireplace
  • Housekeeping
  • NO Smoking rooms
  • King-size bed 150-183 width
SUITE CLUB

CLUB

SUITE EXECUTIVE

EXECUTIVE

SUITE EXECUTIVE KING BED

EXECUTIVE KING BED

Rooms

  • Centrally regulated air conditioning
  • Wi-fi
  • Turndown service
  • Toiletries
  • Fireplace
  • Housekeeping
  • NO Smoking rooms
  • King-size bed 150-183 width
SUITE STANDARD

STANDARD

SUITE CLUB

CLUB

TWIN CLUB

CLUB

TWIN DELUXE

DELUXE

Rooms

  • Hi-fi
  • Internet access
  • Centrally regulated air conditioning
  • Wi-fi
  • Alarm clock
  • Toiletries
  • Make-up mirror
  • Welcome pack
  • Satellite TV
  • Housekeeping
  • Children share the bed with parents
  • Electric Kettle
  • Single bed 80-130 width
TWIN GRAND DELUXE

GRAND DELUXE

Rooms

  • Internet access
  • Centrally regulated air conditioning
  • Central heating
  • Wi-fi
  • Pillow menu
  • Alarm clock
  • Toiletries
  • Make-up mirror
  • Satellite TV
  • Housekeeping
  • Children share the bed with parents
  • Electric Kettle
  • Single bed 80-130 width
TWIN STANDARD

Rooms

  • Centrally regulated air conditioning
  • Wi-fi
  • Turndown service
  • Toiletries
  • Fireplace
  • Housekeeping
  • NO Smoking rooms
  • Single bed 80-130 width
TWIN STANDARD

Rooms

  • Centrally regulated air conditioning
  • Wi-fi
  • Turndown service
  • Toiletries
  • Fireplace
  • Housekeeping
  • NO Smoking rooms
  • Single bed 80-130 width
TWIN STANDARD

STANDARD

TWIN DELUXE GUEST ROOM

DELUXE GUEST ROOM

Dining

Savour a superb meal at one of our four restaurants and lounges, each offering a stylish atmosphere, exceptional fare, and great company. An enticing array of Vietnamese, Asian and Western culinary specialities keeps each meal exciting and fresh.

Begin your culinary journey at Hemisphere's Steak & Seafood Grill, our signature restaurant. Enjoy some of the best steaks in Hanoi and an array of truly innovative dishes while overlooking West Lake. Next, visit Oven D'or for a modern twist on international favourites. Stylish décor and an international buffet keep guests coming back for breakfast, lunch, and dinner.

For a casual cocktail or snack, stop by the Lobby Bar to relax in style. The afternoon tea proves most welcoming after a busy day exploring the city. Or catch the breeze at Bar Déjà Vu, which overlooks the gardens and offers a wide selection of wines and tapas.

Bar Déjà Vu

Stylish, fun, and sophisticated, Bar Dejà Vu’s pops of red jump out against rich wood appointments. Take in the décor while enjoying one of many tapas, each more creative than the last.

A vast assortment of cocktails, local and international beers, and wine keep conversations flowing. Try our signature mojito for a fun and refreshing spin on a classic or one of our many non-alcoholic drinks. Our attentive service and the tunes of our resident DJs will ensure a great night out.

Hemisphere's Steak & Seafood Grill

Situated across from the fountain courtyard, Hemisphere’s Steak & Seafood Grill features a lovely balcony overlooking West Lake, the pool, and the garden. Its tranquil views prove almost as tempting as its array of delectable dishes. Each appetizer, entrée, and dessert can be enjoyed outdoors or in our elegant interior. Natural daylight illuminates this welcoming space, from the tufted chairs to the vaulted ceiling with impressive wooden beams. An open kitchen showcases our chefs’ many talents.

Choose from Black Angus, U.S. prime sirloin, rib-eye, rump, and tenderloin—grilled to perfection and accompanied by fresh salads and locally grown vegetables. Those seeking the best steak in Hanoi are invited to try our Wagyu beef with peppercorn sauce or forest mushroom gravy.

Seafood eaters will be equally delighted by our large selection, from fresh fish and crabs to oysters and clams. The grilled Nha Trang lobster is a popular choice. Pair your dish with an impressive array of wines by the glass or a bottle from our “Wines of the World” selection. Cocktails are also available.

Oven D'or

For a special occasion or relaxed evening with family and friends, find a welcome retreat at Oven D’or, one of Sheraton Hanoi Hotel’s most popular dining venues. Upon entering, the modern and welcoming décor proves most appealing, setting the stage for the feast to come. Two dining levels and a private dining room make it ideal for any event.

Try the extensive buffet to truly experience all the restaurant has to offer. The breakfast buffet includes croissants and a Vietnamese rice noodle (Pho) station, while the lunch buffet includes assorted sushi and pastries. For dinner, sample the foie gras and tamarind crab. Stop by one of the live cooking stations for grilled seafood and meats, or a sweet or savoury crepe.

Those interested in ordering from the à la carte menu will find the chilled lobster salad, crispy shrimp tacos, and Vietnamese dalat vegetable curry menu highlights. A children’s menu, designed for kids up to 12 years old, featuring pasta, chicken nuggets with fries, and more.

Recreation

Your oasis in bustling Hanoi, we invite relaxation at every turn. Stroll through the lush gardens to take in the spectacular views from West Lake, or enjoy a refreshing dip in the outdoor swimming pool.

A pristine tennis court welcomes a friendly match any time of day, while our state-of-the-art Fitness Centre remains a popular destination among health enthusiasts. Post workout, visit the Lotus Relaxation Centre for a rejuvenating full body treatment.

Link@Sheraton

From the moment you step foot into our newly expanded lobby, you’ll feel a welcome unlike any other. Enjoy a latté at our grab-and-go adjacent to the fireside lobby. Stay connected with our lobby “connection destination,” the Link@Sheraton experienced with Microsoft, offering a secure and fun area to work or just hang out. Connect on our terminals or bring your laptop for complimentary wireless broadband.

Lotus Relax Centre

Relax and reconnect at the Lotus Relax Centre. The soft, golden glow against rich wood accents and crisp orange and white linens creates a serene ambiance.

Settle in to one of our five treatment rooms or adjacent private sauna. Select from our menu of customisable massages, facials, body treatments, waxing, and nail services, as well as our Heat Revival Therapy with hot stones.

Fitness Center

Located on the hotel’s ground floor, complimentary access to this expansive fitness centre is available from the pool area. Enjoy pool views from the oversized window or gaze at the colorful garden while enjoying the renowned Life Fitness cardiovascular equipment, including treadmills, exercise bikes, and fitness steppers. Each is equipped with a flat screen TV. Complimentary headphones are available for personal use.

Sheraton Club Lounge

Sheraton Club guests have special access to the Sheraton Club Lounge. Situated on the 17th floor and offering panoramic views of West Lake from expansive windows. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres including Vietnamese spring rolls, grilled oysters with cheese, and crudités, plus a variety of beverage options.

Swimming Pool

Swirls of vibrant colour lend fun and flair to this private escape, where emerald trees and sprawling umbrellas offer shade from the golden sun. Relax on the vibrant red lounge chairs to enjoy light à la carte snacks from our in-room dining menu, available daily from 10am to 7pm.

Our younger guests will have fun splashing around in the children’s pool, located alongside the main pool. Please note that children under 15 must be accompanied by an adult at all times.

Conference

The Sheraton Hanoi Hotel brings seamless service, state-of-the-art amenities, and sophisticated style to new heights in each of our ten uniquely appointed venues.

Wireless High Speed Internet Access, a superb sound system, LCD projectors, and technical support are available around-the-clock. Our catering and banquet team will furnish everything you need for a customised culinary experience allowing you to set the tone to suit your tastes and budget.

Lakeside Garden
Grand Ballroom
Song Da Ballroom
Song Da
Song Thao
Song Lo
Board Room
Courtyard

HotelFacilities

Year of most recent renovation: 2011

Total number of rooms: 299

Number of floors (main building): 18

Annexe (s): 18

Number of floors (annexe): 18

Single rooms: 181

Twin rooms: 118

Double rooms: 181

Junior suites: 12

Suites: 16

Disability-friendly rooms: 3

hotel

American Express

JCB

Diners Club

MasterCard

Visa

City centre

Bus/Train station

Nearest Bus / Metro Stop

Airport

Golf course

Entertainment Area

Room size (sqm): 37

Number of bedrooms: 1

Bathroom

Disability-friendly bathroom

Shower

Bathtub

Hairdryer

Bathrobes

Slippers

Direct dial telephone

TV

Cable TV

Radio

220V power supply

Plug adaptor

Minibar

Tea and coffee making facilities

Ironing set

Carpeted floors

Individually adjustable air conditioning

Individually adjustable heating

Safe

Terrace

Wheelchair-accessible

Wake-up service

Desk

Smoking rooms

Smoke detector

Extra beds on demand

Cot on demand

Wheelchair-accessible

Car park

Key Collection

24-hour reception

Check-in hour

Check-out hour

Late Check-out

Wi-fi

Local and international calls

Transfer service

Airport Shuttle

Room service

Laundry service

Medical service

Babysitting service

Multilingual staff

24-hour security

Bellboy service

Air conditioning in public areas

Smoke detector

Hotel safe

Currency exchange facilities

Lift access

Newspaper stand

Shop

Garden

Terrace

Concierge

Gym

Newspapers

Luggage room

Dining area: 2

Clothes dryer

Electric kettle

Café

Bar

Restaurant: 2

Non-smoking area

Smoking area

Highchairs

Poolside snack bar

Banquet hall

Air conditioning in Restaurant

Conference room

Meeting room: 10

Projector

Secretarial service

Printer

Photocopier

Business centre

Audio-visual equipment rental

Fax

Indoor freshwater pool: 1

Outdoor freshwater pool: 1

Children’s swimming area: 1

Sun loungers

Parasols

Children playground

Entertainment programme for adults

Pub

Sauna

Steam bath

Hot tub

Massage

Spa treatments

Spa centre

Breakfast

Breakfast buffet

Continental breakfast

Hot breakfast

Buffet lunch

À la carte lunch

Set menu lunch

Brunch

Buffet dinner

À la carte dinner

Set menu dinner

Special dietary options

Gluten-free meals

Vegetarian meal

Snacks

Aerobics

Fitness

Billiards

Tennis

Facilities

Conference Rooms
Wheelchair Accessible
Laundry Service
Concierge
WiFi
Restaurant
Spa
Outdoor Pool
Business Centre
Baby Sitting
Hotel Bar
Room Service
Shuttle Bus Service
Gym
2246 reviews

Sleep Quality


Location


Rooms


Service


Value


Cleanliness

No image available
Michael L
The hotel’s service quality is excellent
The service level for the Sheraton Hanoi Hotel is excellent. Having traveled throughout the US, Europe, and Asia, we were very pleased with the consistent high level of service at the hotel. Upon...
October 31, 2024
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Les Y
New Friends at Sheraton Hanoi
First time visiting Vietnam & the Sheraton Hanoi was perfect. The entire staff is extremely friendly and very attentive to make sure that you feel very welcomed and relaxed. My Tran, manager of...
October 31, 2024
No image available
Ellen28
Good pick for Hanoi
The rooms are a bit dated, but everything is clean and intact. Staff is very helpful/kind. The Sheraton Club has good offerings and is a welcome break; definitely a good perk to unwind. Varied and...
October 3, 2024
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